Residents of The Westerlies, a township of about 900 plots in Sector 108 of Gurugram in the Indian state of Haryana, held a peaceful protest on Sunday 4 October 2026 against the developer and the maintenance agency. One grievance will be familiar to anyone who specifies vehicle access control: the RFID tags and boom barriers at the entry gates do not work properly, and residents pay close to twice what they paid two years earlier.
The protest was organised by The Westerlies Resident Welfare Association (RWA), and its complaints are directed at Experion Developers Pvt Ltd, the developer behind the township, and Mainage Facility Management Pvt Ltd, the agency engaged to maintain it. Officials of both could not be reached for comment despite several attempts, and none of the residents’ allegations has been tested by any authority.
What residents say is broken
On security the RWA is unusually specific. The boom barriers and the Park+ RFID tags at the entry gates are, in its words, “not working effectively”. Park+ is an Indian smart parking and society access operator supplying windscreen tags, gate readers and boom barriers to residential and commercial sites. It publishes no frequency band for its society tags and the source report names none, so they are described here only as RFID windscreen tags read at the barrier; the RFID glossary covers why the band matters.
Residents also say the MyGate visitor management system is absent at Kite Gate, one of the township’s entrances, which they argue leaves visitor verification unchecked there. MyGate is the dominant visitor management app in Indian gated housing, claiming on its own figures more than four million households across 25,000-plus societies.
The detail that matters technically comes last. The RWA says the perimeter fencing and boundary walls are damaged at several points, so the gate controls are bypassed anyway. A reader at a barrier governs only the route it covers, and a breach in the fence line turns a credentialled entrance into a formality.
Ninety per cent more for a system alleged to fail
Common area maintenance charges, known in India as CAM and levied by a developer or its agency for the upkeep of shared infrastructure, rose at The Westerlies from Rs 10 to Rs 19 per square yard per month over two years, an increase of about 90 per cent. Rs 19 is under 20 pence per square yard a month at late 2026 exchange rates, trivial until multiplied across a plot and then across 900 of them. The RWA wants the basis for the rise disclosed, audited accounts and vendor details provided, and a rollback to the last undisputed rate pending adjudication by HRERA, the Haryana Real Estate Regulatory Authority, which hears homebuyer disputes with developers.
Underneath the local row sits a structural problem that is not confined to Gurugram. Tags and barriers are sold into a gated development as a security upgrade, then billed to residents through a service charge. The residents paying have no contract with the vendor at all. The facility management company does. So when a reader stops lifting a barrier there is no service level to point at, no published uptime figure, and no route to a fix short of a protest or a regulator. Anyone specifying RFID access control into a service charge billed environment should be able to say who owns uptime, how it is measured and who sees the number. Mostly nobody can.
The framing is itself notable. Residents in disputes of this kind usually say security is poor and leave it there; naming Park+ and MyGate by product shows how visible the failure is day to day.
A 15-day deadline
The RWA’s wider list runs to an inadequate trunk sewage line, parks, a community club it says was never put into operation, power backup, roads and drainage, and the handover of common areas.
Rajesh Joon, the RWA president, asked: “Why are the amenities incomplete when the builder is charging more than necessary?” He alleged irregularities and called for a special investigation team, or SIT, a dedicated official team constituted in India for a single case. Vice president Ravinder Kumar Yadav said the builder’s promises remain unfulfilled and warned of legal action. Savita, a resident, said residents feel cheated and that the place of worship had been sold off.
The RWA has asked Experion and Mainage for a written, time-bound action plan within 15 days of the 4 October 2026 protest. Failing that, residents say they will approach HRERA, the Gurugram Metropolitan Development Authority (GMDA), which runs infrastructure across the city, the district administration and other authorities.
The Westerlies is not an isolated case. Residents of Godrej Oasis in Sector 88A of Gurugram have run a comparable protest over a CAM rise from about Rs 4.79 to Rs 6.58 per square foot excluding 18 per cent GST. Two disputes are not a trend, but both point at the same gap: charges the payers cannot audit, covering systems whose performance nobody is obliged to report.
